Monday, April 23, 2007

Wendy's comes through!

So I went with the wife to Wendy's on Saturday night. Hit the drive-through, ordered a #2 (double burger) with fries and a coke. We also ordered a baked potato with sour cream and chives for the wife, as she needs nourishment occasionally as well. Simple enough, right?

I knew there would be trouble as soon as the dude handling the order said, "You want that potato instead of the fries, right?"

"Negative. I want that potato in addition to the fries included in my combo."


So I pick up the bag at the window, pay the man, and we're on our way home. I'm looking forward to my imminent gustatory satisfaction. I open the bag....

No fries.

Jamie notices my crestfallen features and says, "No fries huh?"


"Sucks to be you. This potato is really good. Nummy nummy."

So I head over to Wendy's website, which makes Jamie roll her eyes and ask, "What are you doing?"

"I'm gonna get my fries," I reply.

"You're wasting your time."

So I fill out a customer comment form on the Wendy's site. Right HERE. I mention how heartbroken I was, how my wife made fun of me.

With my sense of duty satisfied, I finish my meal and forget any of this happened.

Today, on Monday, at 1:30 PM, I get a call from a guy on his cell phone who claims to be the regional manager for Wendy's in Omaha. He begins by apologizing profusely for his lackey's incompetence. He fawns over my politely-worded submission, letting me know how often he gets complaints that are somewhat...violently stated.

"Some people are just terrible, you know?"

He apologizes again and eventually, gradually, lets me know that I will be receiving a coupon for a free #2 (double cheeseburger, fries and a coke) in the mail shortly.

I am a happy man.